投诉信
投诉信要点：
1.自我介绍+写作目的2.具体投诉3.期待解决
2012年小作文（英语二）
Supposeyouhavefoundsomethingwrongwiththeelectronicdictionarythatyouboughtfromanonlinestoretheotherday.Writeanemailtothecustomerservicecenterto
1)makeacomplaintand2)demandapromptsolution
参考范文：
投诉信模板提炼
Dear,
Iamoneofthedevotedcustomersofyourproducts.Iamwritingthisemailforthepurposeofvoicingmydissatisfactionwith具体商品Ipurchasedfrom购买来源购买时间.
Thereasonsformycomplaintareasfollows.Firstandforemost,投诉原因一whenIopenedthepackage,sothatIsuspectitisasecond-handone.Inaddition,投诉原因二,whichisextremelyannoying,andthushasruinedalmostallthepreviouslyfavorableimpressiononyourgoods.
Therefore,Istronglyrequestthatyousendmeanewoneoryougivemeafullamountofrefund.Yourpromptresponsewouldbehighlyappreciated.
Yourssincerely,
ZhangWei
投诉信万能原因：
1.thereweresomescratches/stubbornstainsonitsscreen/surface/coverwhenIopenedtheexternalwrap.
2.thebrand/color/size/type/capacity/weightisnot//didnotmatchtheonethatIpreviouslyordered.
3.itlackssomesthyoupromisedtogive…/reasonablearrangement
4.thecostofsthismuchhigherthatitislistedonthemenu.
5.theattitudeofthepersonconcernedwasbadlyimpatientandarrogant
6.theenvironment/hotelisnoisyanddirty
万能影响：
1.Isuspectitisaninferiorarticle/notabrand-newone/second-handone/pirateone.
2.itwastedagreatdealoftime
3.itwasannoyinganddamagedmymood./ItissoannoyingthatIfindittobecompletelyunacceptable.
4.owingtothat,I/youwasnotableto/failtofinishtherelevantworkontime.
5.Itdestroyedmypreviouslyfavorableimpressiononyourgoods.
万能解决办法：
1.sendmeanewone
2.demandafullrefund
3.askaskilledtechniciantomaintain/repairit
4.voiceyourformalapologytome
5.giveunfavorable/undesirablecomments
6.somemeasuresshouldbefashionedtoimprovethequalityofserviceimproveyourservice/environment.
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